Return Policy

At Soul Charms, we want you to be happy with your purchase. That is why we offer a 30-day return policy. If you aren't happy with your order, for any reason, just email us at hello@soulcharmsnyc.com and we'll get back to you with instructions on where to return your item(s). We'll issue you a refund immediately after receiving them. Orders that have already been processed for shipment or already in transit are not eligible for a refund / cancellation. Once shipment is received, please contact us for the return instructions.

Shipping Fees: Original Shipping fee will be substracted from the total order amount. For orders with Free Shipping totaling $30 to $75 will be charged a fee of $6 and Orders over $75 will be charged a fee of $9 will be subtracted from the refund amount. . 

For all wholesale/bulk orders, our return policy is 7 days. Please contact us within 7 days of receiving your item(s) to be eligible for a return. Wholesale/ bulk orders will be assessed a 15% return fee and will be deducted from the purchase price. Return shipping fees are the responsibility of the buyer. 

Namaste!