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At Soul Charms, we want you to be happy with your purchase. That is why we offer a 30-day return policy. If you aren't happy with your order, for any reason, just email us at firstname.lastname@example.org and we'll get back to you with instructions on where to return your item(s). We'll issue you a full refund immediately after receiving them. Orders that have already been processed for shipment or already in transit are not eligible for a refund / cancellation. Once shipment is received, please contact us for the return instructions.Subscription box returns will be assessed a $12 restocking fee.
For all wholesale/bulk orders, our return policy is 7 days. Please contact us within 7 days of receiving your item(s) to be eligible for a return. Return shipping fees are the responsibility of the buyer.
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