FAQ + Shipping Info - Soul Charms

FAQ + Shipping Info

How much is shipping?

Shipping is 2.97 USD for all orders under 25.00 USD and free for all orders above 25.00 USD.

  

How long does shipping take?

United States - Most of our items are delivered within 10 - 15 business days (Monday - Friday).

International - Most of our items are delivered within 12 - 20 business days (Monday - Friday).

If your order has not arrived after 30 days, please contact us at hello@soulcharmsnyc.com.After 30 days, your order will be marked as closed and we will not be able to process any refunds. For International Shipping Other Countries list above please contact us within 45 to 60 days. After 60 days your order will be marked as closed. 

Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address" entered on the order, or if the tracking information indicates that the package has been delivered successfully.

Where do we ship to?

We ship worldwide!

 

I only received part of my order. Where's the rest?

Orders for multiple items may be shipped out separately to ensure a prompt delivery. Don't worry if you only receive part of your order- the other items should be arriving shortly!

 

Is our site safe & secure?

Yes, our site is 100% secure. We use 128-bit SSL, the same level of encryption used by leading banks around the world.

 

What forms of payment do we accept?

We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club International.

  

How do I cancel/change the details of my order?

If you want to cancel or change an order, please contact us at hello@soulcharmsnyc.com with your order number and we will do our best to see that those changes are updated. 

**If you provided a wrong address at the time of order you may contact us within 2 hours of placing the order. In the event that the package is already in transit, we will not be able to change the delivery address or refund the order.