FAQ + Shipping Info - Soul Charms

FREE SHIPPING FOR ORDERS OVER $35!

FAQ + Shipping Info

Please Read All FAQs before contacting us:

Are your Crystals natural and why are your prices lower than competitors?

Yes! We only sell natural crystals and gemstones. Soul Charms is a global supplier of crystal items shipping to over 40 countries. We purchase bulk raw materials from the source and we have the items produced by our dedicated artisans which cuts out the middle man and ensures our craftsmanship quality. These reduced costs are passed onto to the customer. 

Next, we centralized our storage & shipping of products to our international warehouse for operational efficiency, reducing overhead costs and shipping costs that we pass on to the customer. Your order will take a little longer to arrive than if we were to ship from the U.S. but again, we ship internationally so that we can continue to offer wonderfully reduced cost items. Thank you for your patience and understanding! 

What are your updates for the Covid19 Situation?

Your support has been wonderful during these uncertain times and we greatly appreciate your business! As with everyone and every business, we have been impacted by this situation. Inventory is being produced at a slower rate and shipping times have increased. Please see below:

Order shipping processing time is 5-7 business days. You will be emailed a tracking number. Please also check your spam folder.

-All carriers are now experiencing additional processing and delivery times. Carriers are no longer giving exact delivery dates until the package has arrived at your local carrier and within a few days of delivery.

What are USA Shipping Times?

7 to 21 Days + processing time

Some States/ Regions are processing slower while others are faster. Please expect that orders may take up to 30 - 40 days business days to arrive if there are regional delays or other unforeseen logistical delays. We do guarantee delivery time of 60 business days.

If your order has not arrived within 45 days, please contact us at hello@soulcharmsnyc.com.

During public holidays, processing time may be delayed. Due to factors that commonly affect shipments, such as weather delays, holidays, other logistic delays, and customs inspections, the times are only estimates.

We thank you for your patience and understanding during these unusual times! Thank you for your continued support! We wish you all health, love, and light!

~Soul Charms Team

What are International ( non - USA countries) Shipping Times? 

14- 35 days + Processing times 

-Some countries are processing slower while others are faster. Items arrive usually to your country in 7 business days, however it will be slower to process through customs. Please expect that orders may take up to 30 - 60 days business days to arrive if there are regional delays or other unforeseen logistical delays. We do guarantee delivery time of 90 business days.

If your order has not arrived within 45 days, please contact us at hello@soulcharmsnyc.com.

We thank you for your patience and understanding during these unusual times! Thank you for your continued support! We wish you all health, love, and light!

~Soul Charms Team

How much is shipping?

Shipping is $2.97 for all orders under $35.00 and free for all orders above $35.00. We ship worldwide! Orders for multiple items may be shipped out separately to ensure a prompt delivery. Don't worry if you only receive part of your order- the other items should be arriving shortly

 

Where do we ship to?

We ship worldwide! 

I only received part of my order. Where's the rest?

Orders for multiple items may be shipped out separately to ensure a prompt delivery and you would received multiple tracking numbers.  Don't worry if you only receive part of your order- the other items should be arriving shortly! If you only had 1 tracking number and an item(s) are missing please contact us within 3 days of the delivery date. 

Is our site safe & secure?

Yes, our site is 100% secure. We use 128-bit SSL, the same level of encryption used by leading banks around the world.

What forms of payment do we accept?

We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club International.  

How do I cancel/change the details of my order?

If you want to cancel or change an order or provide an address update, please contact us within 2 hours of placing your order at hello@soulcharmsnyc.com with your order number and we will do our best to see that those changes are updated. After 2 hours , your order may already be processed for shipment. At that time orders may not be canceled. Orders that have already been processed for shipment or already in transit are not eligible for a refund / cancellation. Once shipment is received, please contact us for the return instructions.

**If you provided a wrong address at the time of order you may contact us within 2 hours of placing the order. In the event that the package is already in transit, we will not be able to change the delivery address or refund the order.

What happens if my order did not arrive?

If your tracking number shows that the package has been delivered but you cannot locate it, please check with your local carrier. Ask them to do a GPS scan of where the package was left and also have them speak with the delivery personnel. 

Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address" entered on the order, or if the tracking information indicates that the package has been delivered successfully.