FAQ + Shipping Info - Soul Charms

Free shipping for orders over $25!

FAQ + Shipping Info

How much is shipping?

Shipping is 2.97 USD for all orders under 25.00 USD and free for all orders above 25.00 USD.


How long does shipping take?

United States - Most of our items are delivered within 10 - 15 business days (Monday - Friday).

International - Most of our items are delivered within 12 - 20 business days (Monday - Friday).

If your order has not arrived after 30 days, please contact us at hello@soulcharmsnyc.com.After 30 days, your order will be marked as closed and we will not be able to process any refunds. For International Shipping Other Countries list above please contact us within 45 to 60 days. After 60 days your order will be marked as closed. 

Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address" entered on the order, or if the tracking information indicates that the package has been delivered successfully.

January 22-27 - Our Warehouses will be Closed - Please add 5 days for Processing

During public holidays, processing time may be delayed. Due to factors that commonly affect international shipments, such as weather delays, holidays, other logistic delays, and customs inspections, the following are only estimates.

Where do we ship to?

We ship worldwide!


I only received part of my order. Where's the rest?

Orders for multiple items may be shipped out separately to ensure a prompt delivery. Don't worry if you only receive part of your order- the other items should be arriving shortly!


Is our site safe & secure?

Yes, our site is 100% secure. We use 128-bit SSL, the same level of encryption used by leading banks around the world.


What forms of payment do we accept?

We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club International.


How do I cancel/change the details of my order?

If you want to cancel or change an order or provide an address update, please contact us within 2 hours of placing your order at hello@soulcharmsnyc.com with your order number and we will do our best to see that those changes are updated. After 2 hours , your order may already be processed for shipment. At that time orders may not be canceled. Orders that have already been processed for shipment or already in transit are not eligible for a refund / cancellation. Once shipment is received, please contact us for the return instructions.

**If you provided a wrong address at the time of order you may contact us within 2 hours of placing the order. In the event that the package is already in transit, we will not be able to change the delivery address or refund the order.